Hello,
Most web hosts as does BizOHost provide some type of backup service. In our case we provide weekly backups. Whether or not your host provides a backup it is always a good idea to make a backup of your account and store it locally on your computer. If your site is static such as plain [...]
It is never a good idea to have anyone open an account for you using their information. We have seen this cause several problems in the past. Whenever an account is opened the person who’s name is entered in the billing system as the primary contact is technically the account owner whether or not this [...]
Many times customers submit support requests for an issue they may be having with their web site. We may however not be able to immediately assist them due to not providing valid domains details. For example a customer may say:
“Hi, my domains is ‘A Great Flower Shop’ and I can’t access it, please help.” Now [...]
Keeping your site secure is a never ending process. A lot of clients think that this task is solely up to your web host. While that is true on some accounts, there is also a number of things that you can do to help make sure your site is secure.
We’ll take a look into a [...]
A lot of times customers submit ticket and say something similar or the following:
“Hi,
My domain is customersdomain.com and I forgot my password. Please reset it ASAP and send login details to email@randomemailaddressnotinoursystem.com as this is urgent
Thanks
Bye”
Any decent host would of course require you to submit verification details prior to completing request. Lets look into why [...]
A lot of times a customers of web hosts submit tickets and then within say 10 minutes update the ticket and ask why they didn’t get a response yet. In another 10 minutes they submit another reply to ticket asking the same. This often goes on multiple times making the customer more and more frustrated [...]